What is Kolvera? Kolvera is a free home energy monitoring app that connects to your solar and battery system via your manufacturer's official app (no extra hardware). What you get for... Read answer
What are the different tiers? Kolvera has three stages — you start free and progress when you're ready: Stage 1 — Free monitoring (everyone starts here) Live battery + solar status, energy flow, sa... Read answer
Why am I not seeing any data yet? If you've just connected your battery or solar, your first reading appears within 24 hours. Kolvera polls your system once daily (at 8am UTC). This is normal — manufac... Read answer
How do I update my settings? You can update your settings from the Alerts page in your dashboard sidebar. Things you can change: Postcode (affects your AEMO pricing region) Notification preference... Read answer
Why is my battery showing offline? A few possible causes: 1. Access token expired API tokens expire periodically. For Solarman/Deye this can happen every few months. Fix: Settings → Battery → Reconnect... Read answer
How does VPP work? A Virtual Power Plant (VPP) connects thousands of home batteries together so they act like a single large power station. When electricity prices spike or the grid need... Read answer
What happens during a dispatch event? A dispatch event is when Kolvera briefly directs your battery to charge or discharge in response to a wholesale electricity price movement. Typical event: Duration: 5–... Read answer
Is my data secure? Yes. Here's exactly what we do and don't store: Your password: Never stored. For Deye/Solarman, your credentials are used once to get an access token, then discarded.... Read answer
How do I pause or disconnect? You're in complete control at all times. Pause VPP participation (keep monitoring): Dashboard → Settings → Battery → toggle "Pause VPP participation" Battery will stil... Read answer
When will VPP go live? Kolvera is currently pursuing AEMO IRP/SRA (Integrated Resource Provider / Small Resource Aggregator) registration — the licence needed to bid battery capacity into th... Read answer
How do I contact support? Email support@kolveraenergy.com — we respond within 1 business day (usually faster). When you email, it helps to include: Your battery brand and model What you were do... Read answer
Is Kolvera really free? Yes. Monitoring is free. There is no monitoring subscription and no upfront Kolvera fee to connect your system. Read answer
Which systems does Kolvera support? Kolvera currently supports these onboarding states: Live through onboarding today: Deye, GoodWe Available in beta through onboarding: Alpha ESS, Enphase, Fronius, SMA,... Read answer
My connection failed. What should I do? Start with these checks: 1. Confirm the manufacturer's own app or portal is working. 2. Make sure you used the correct portal login: GoodWe: SEMS Portal Deye: Solarman... Read answer
How do I connect my system? Connecting usually takes a couple of minutes. 1. Go to /onboarding 2. Choose your provider 3. Complete the provider specific sign in or connection flow 4. Return to th... Read answer
Will Kolvera affect Home Assistant, another monitoring app, or my VPP? Usually no. Kolvera's live product today is monitoring only , so it does not currently change charge schedules, dispatch your battery, or write settings back to the ma... Read answer
How often is my data updated? Kolvera aims to refresh connected systems roughly every 5 minutes. The exact freshness depends on the manufacturer's cloud API, so sometimes the dashboard can lag behi... Read answer
Which batteries does Kolvera support? Battery onboarding status today: Live through onboarding today: Deye, GoodWe Available in beta through onboarding: Alpha ESS, Enphase, Fronius, SMA, Sungrow, Tesla Not... Read answer
Which solar inverters does Kolvera support? Solar and hybrid system onboarding currently lines up with the providers available in onboarding: Live through onboarding today: Deye, GoodWe Available in beta through... Read answer
Which states does Kolvera support? Monitoring availability depends more on your provider connection than your state. If your supported provider account is available and your site can be reached through... Read answer
How do I disconnect my system? If you want to disconnect the provider connection, the safest path right now is to contact support so we can make sure the link is removed cleanly. Email support@kolve... Read answer